Shipping & Returns


Fabrication Time:

  • Each balloon is made-to-order with durable materials. We process each order in 4-7 business days.
  • Since all of our stuff is made to order, we are unable to process changes to the order (color, size, quantity, etc) after purchase. 
  • Changes to order details (personal details and shipping address) must be made within 24 hours of placing the order.


Shipping 
Shipping time varies on each carrier. Delivery is usually within 3-10 business days, depending on your location. Please review your local customs process and fees (if any) as they are the responsibility of the customer.

Shipping times

USA: 3-4 days

Canada: 3-4 days

UK: 4-6 days

AU: 2-4 days

EU: 4-7 days

Mexico: 6-8 days


Returns
All sales are final since our stuff is custom-made for each order.

All returns are subject to review. To qualify for store credit, your item must be unused and in the same condition as when you received it.  

Refunds (If Applicable) 
After we receive and inspect your return, we'll email you to confirm receipt and let you know if your refund has been approved or rejected.

If approved, a reimbursement (minus shipping/return fees) will be processed to the card used during checkout. Returns from third-party purchases are not accepted.

Exchanges (If Applicable)
We only replace items if they are defective. Exchanges are only available for store credit, minus shipping and returns fees. If you need to exchange due to product issues, please email us within 14 days of receiving your order to qualify for an exchange at hello@bigshinyballs.com. 

Please note that our products are sold on an "as is" basis. Once with shipper, the condition of the product is the responsibility of the customer. We are not liable for any damage that occurs during and after delivery. Any claims for damage must be reported immediately upon receipt of the product.


Delays or Damage to Order
We cannot control delays or damages from carriers and/or Customs. If you have a deadline, it's best to order early for timely delivery. If there is damage to your order, please contact the carrier directly to resolve the issue.

Delivery Failure

If the order can't be delivered to your address, the package will be returned to us after ~10 days. Non-receipt of your order after attempted deliveries and all applicable fees fall under customer responsibility. Refunds for unsuccessful deliveries are not applicable.